FAQs

Where is your outlet?

We do not have any outlets. We sell jewellery online.

How can I contact you?

You can call or WhatsApp us at +92 3105 632563 and email at info@thecloestore.com.

ORDERS:

What to do if I want to know something about my desired product?

If you have any queries, feel free to give us a call or Whatsapp at +92 3105 632563. You can also DM us on our Instagram or Facebook page. Our customer support manager is always there to help you.

How can I place my order?

If you want to place an order, you can book your order on our website, or you can also DM us on Instagram or send us a message on WhatsApp.

How can I cancel my order?

If you want to cancel your order, email us at nfo@thecloestore.com or WhatsApp us at +92 3105 632563.

How do I track my order?

If you want to track your order, let us know on our WhatsApp number +92 3105 632563. We will provide you with your tracking number & then you can track your order on Leopard Courier Service. 

SHIPPING:

Do you ship worldwide and how long does long it take for international shipment?

Yes, we ship worldwide through DHL, and it will take almost 6 to 7 days to be shipped internationally. 

In how many days do you ship in Pakistan?

We do Normal shipping all over Pakistan in 4 to 5 Working Days.

Do you provide good packaging?

Yes, we provide luxury packaging to all our customers. It includes a CLOE bag, a beautiful box for your product alongside caring tips and a care cloth.

PAYMENT:

Are there any shipping charges for international customers?

Yes, there are minimum shipping charges for international customers that will get calculated during the checkout on the website. View charges here: https://thecloestore.com/pages/shipping-rates

What payment methods international customers can use?

International customers can pay us through credit or debit card during checkout. Our payment procedure is secured, so you do not need to worry about it.

What are your shipping charges for Pakistan?

We do free shipping all over Pakistan.

What payment methods can customers use from Pakistan?

Customers from Pakistan can pay through their Credit or Debit Card, Bank Transfer, JazzCash, EasyPaisa, or they can avail COD Service (Cash on delivery)

Do you have any free international shipping package?

Yes, we will do free international shipping above $100 shopping.